Hi Claudia,
we have a telephone log, and all voice mails are recorded, in longhand, in that. when we return the call, if it is a phone consultation, we have a different log for phone consults. And if they are registered as an outpatient with us and have been seen, we use our on-line charting system, it has a page for phone calls.
Hope this helps.
Martha Johnson RN IBCLC
Eugene OR
-----Original Message-----
From: Claire Bloodgood [mailto:[log in to unmask]]
Sent: Thursday, January 06, 2005 12:13 PM
Subject: Re: documentation
On Wed, 5 Jan 2005 20:40:14 EST, Claudia G. RN/IBCLC <[log in to unmask]>
wrote:
>For anyone who is hospital based IBCLC, how do you document your telephone
>calls that you recieve?
>
>Thank you in advance,
>Claudia Globerger RN/IBCLC
We have a phone log to record each call. We include date of the call,
mother's name, delivery date, doctor, reason for call. It is very brief.
We also have a full page form to record all the details -- why the mother
called, baby's stats, what the mother says and what we recommend, whether
we referred and to whom. That goes into the mother's folder, which is kept
in the LC office. We organize folders according to delivery date.
-Claire Bloodgood, IBCLC
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