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Incorporated, a worldwide network of science museums and related institutions.
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I think you have enough feed back now to see that membership cards without a name, expiration date and the ASTC logo would be a BIG problem.  But I am curious as to your thinking in regards to the "generic" style bar code card?  What do you see as the pros of those cards versus individually printed cards with names and expiration info?  

As far as the "door policy"  of museums goes the ones who are smart, instruct their staff to "when in doubt" let them in.  As mentioned it makes for the best relationship with the visitor at minimal cost.  I have worked at museums where this was not always the case.  When a member showed up without a new card and the staff had to check the data base and then the computer was down, or not updated because membership staff worked part time, or it was grandma not mom, and on and on.  I've been in museum lines where someone in front is being given the #*%! probe before they get in.  It really makes for a lousy experience.

The old axiom "the customer is always right" still goes a long way.  (even when they are flaming idiots...)

My 2 cents

Erich Rose

Erich Rose Design
807 The Living End
Austin, TX 78746
512-626-9930; [log in to unmask]

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