ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
*****************************************************************************

At the following link you will find copies of three
staff handbooks, of Pittsburgh's original Buhl Planetarium and Institute
of Popular Science [1939 to 1991], distributed over the
years [1954, 1970s, and 1983], each in their entirety:

< http://buhlplanetarium.tripod.com/BuhlAidesbook.htm
>

gaw

Glenn A. Walsh, Project Director,
Friends of the Zeiss < http://friendsofthezeiss.org >
Electronic Mail - < [log in to unmask] >
SPACE & SCIENCE NEWS, ASTRONOMICAL CALENDAR:
  < http://buhlplanetarium.tripod.com/#news >
Author of History Web Sites on the Internet --
* Buhl Planetarium, Pittsburgh: 
  < http://buhlplanetarium.tripod.com >
* Adler Planetarium, Chicago:
  < http://adlerplanetarium.tripod.com >
* Astronomer, Educator, Optician John A. Brashear:
  < http://johnbrashear.tripod.com >
* Andrew Carnegie & Carnegie Libraries: 
  < http://andrewcarnegie.tripod.com > 
* Duquesne Incline cable-car railway, Pittsburgh: 
  < http://incline.pghfree.net >
* Public Transit:
  < http://andrewcarnegie2.tripod.com/transit >


--- On Wed, 7/2/08, Jan McKenzie <[log in to unmask]> wrote:

> From: Jan McKenzie <[log in to unmask]>
> Subject: customer service training manual/model
> To: [log in to unmask]
> Date: Wednesday, July 2, 2008, 1:04 PM
> ISEN-ASTC-L is a service of the Association of
> Science-Technology Centers
> Incorporated, a worldwide network of science museums and
> related institutions.
> *****************************************************************************
> 
> Can any share their customer service training manual or
> training model with
> us?  We are looking to expand our current training to
> include more focus on
> customer service.
> 
>  
> 
> Has anyone worked with a business in the hospitality field
> that has assisted
> with staff trainings or provided support in customer
> service trainings?
> 
>  
> 
> Thanks.
> Jan
> 
>  
> 
> Jan M. McKenzie      
> 
> Director of Museum Services
> 
>  
> 
> Omaha Children's Museum
> 
> 500 South 20th Street
> 
> Omaha, NE 68102
> 
> M (402) 342-6164  |  D (402) 930-2347 |  F (402) 342-6165  
>  
> 
> [log in to unmask]
> 
> www.ocm.org
> 
>  
> 
> It's a Whole New Herd! DinO!saurs: A Prehistoric
> Expedition brings these
> ancient creatures to life with awe-inspiring dinosaurs and
> engaging hands-on
> activities for everyone. DinO!saurs features 13 robotic
> dinosaurs including
> a massive, 22-foot-long Tyrannosaurus rex and many other
> favorites. Open
> June 7, 2008-January 4, 2009. For more information go to
> <http://www.ocm.org/> www.ocm.org.


      

***********************************************************************
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