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My experience with Disney is that even the line is either an experience or part of the experience followed by a 2 - 3 minute ride so that even during the wait time there is something to do and it does not seem like you are waiting. The other thing that I noticed with Disney rides (not the shows) is that they are continuously moving so that there is little or no time that visitors are standing in line but always inching forward.
When we had the ZAP exhibit here we found that they had done the ride experience well in that the line up had panels that visitors read while waiting for the pre-show which was then followed by the ride simulator. Most of the time this system worked well in that the line did move fairly steady.
Max Scharfenberger
VP Programs
TELUS World of Science - Edmonton
11211 142 Street
Edmonton, AB T5M 4A1
T (780) 452-9100
F (780) 455-5882
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-----Original Message-----
From: Informal Science Education Network
[mailto:[log in to unmask]]On Behalf Of martin weiss
Sent: Friday, July 29, 2005 10:40 AM
To: [log in to unmask]
Subject: Re: Wait time at Exhibits
ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
*****************************************************************************
Jonah;
As I recall, at Epcot, I never really "waited" but the line always
moved forward, through a serpentine course, as they loaded people
onto the ride. Not sure how that would help us, though other than
pointing out we need to think about strategies.
I also recall getting 15 seconds (maybe less) each to see the Mona
Lisa (and the Pieta) in New York in the 60's. Again, a long line that
inched forward slowly past guards with "cattle prods" to keep us
moving.
Martin
>
>Maybe, but a lot of Disney's wait-time tactics involve Ledgerdemain. Ie if
>the line for a ride is an hour, they post a sign saying the wait time is 75
>minutes, so you're happy to have waited "only" 60. And they're masters of
>hiding how much of the line is in front of you - Space Mountain being a good
>example. (And a ride that's worth the wait, btw!)
>
>Jonah Cohen
>Outreach & Public Programs Manager
>Science Center of Connecticut
>
>"On blind faith they place reliance,
>what we need more of is science"
> -MC Hawking
>
>-----Original Message-----
>From: William Watson [mailto:[log in to unmask]]
>Sent: Friday, July 29, 2005 9:47 AM
>To: [log in to unmask]
>Subject: Re: Wait time at Exhibits2)
>
>We have something (a lot?) to learn from Disney. I'm sure Disney did
>not happen upon their visitor experience by accident. What do we know
>about how they do what they do? Would it be worthwhile to consider their
>strategies in exhibit and exhibition design?
>
>Bill
>
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--
Martin Weiss, Ph.D
Vice President, Science
New York Hall of Science
47-01 111 th Street
Corona, New York 11368
718 699 0005 x 356
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