Rachael - you have hit on some great suggestions - we should probably create a chart so that the positive-tone words become "easy" for us to say. I know that whenever I'm teaching the Brazelton behavior evaluation, I tend to shy away from the term "irritable" and encourage the nurses to consider using "sensitive" instead. Jeanette Panchula, BSW, RN, PHN, IBCLC NEW e-mail address: [log in to unmask] *********************************************** To temporarily stop your subscription: set lactnet nomail To start it again: set lactnet mail (or digest) To unsubscribe: unsubscribe lactnet All commands go to [log in to unmask] The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html