Aloha, I still have not set up my business again, but in the past when a mom called for a pump, I always asked questions about her needs. I would only rent pumps to moms who were referred to me and were being followed by an LC. I would not sell a pump to a mom if I felt she didn't need one. Yes, she could get it elsewhere, but hopefully our conversation would give her some food for thought. When I showed the moms how to work the pumps, I always spent time on breastfeeding and giving info, so as not to hurt the breastfeeding with the pumping. Aloha, Gloria Thai *********************************************** The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html